Receive all incoming trade-in equipment and stabilize their condition according to standards. Display equipment according to the lot plan.
Periodically “sweep” the lot for sales equipment status, looking for abnormal conditions such as no-starts, flat tires, etc. and report needed repairs to the Service Manager and/or Business Manager for required action(s).
Maintain lot organization and standardize space for display and service flow; includes placement and moving of signs indicating designated areas.
Maintain 5S lot map, both to ensure compliance and to update as changes are made.
Perform immediate wash on all incoming new units that are hauled in poor road conditions. This includes anytime the unit may have impacted deicing agents during transport.
Final wash and detail all trade-in equipment on which reconditioning service work has been completed.
Maintain the wash bay equipment, including the pressure washer and drainage system.
Participate in the weekly sales meeting to clearly communicate status of workload and establish priority for completion of outgoing units.
Perform assigned work in accordance with the estimate and the schedule. If completion deadlines cannot be met, or additional work is discovered, notify internal customer immediately so a recovery plan can be developed.
Submit work order detail to the Service Manager or Administrative Assistant immediately upon the completion of each segment.
Develop skills by learning from service technicians as time allows (job shadow). Technician duties should be scheduled with the Service Manager after all Lot Coordination responsibilities are scheduled for timely completion.
Attend training and KEI events as required.
Other duties as assigned by immediate supervisor.
Minimum of high school diploma or equivalent. Prefer candidate enrolled in or a graduate of a technical college if service is career path.
Basic knowledge of our product line, electrical, hydraulic and mechanical systems.
Ability to use our computer operating system (CDK IntelliDealer).
Ability to safely operate vehicles and equipment needed for the job.
Ability to lift 50 lbs.
KEI Employment Requirements:
Safety is everyone’s responsibility. Therefore, all employees shall observe our KEI safety policies and procedures.
Adhere to the KEI standards for 5S. Standards are available for your branch, function and specific work areas. Standards can be found in the branch operating system book. Think - A place for everything & everything in its place.
Achieve and exceed established standards for First Time Quality, Productivity and Customer Satisfaction.
Channel improvement ideas to the branch leadership team via your immediate supervisor.