HearingLife in Urbana is now hiring a full-time Patient Care Coordinator!
HearingLife follows a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.
Who YOU Are: You will act as the face of their retail clinics located around the country and in local communities. The Patient Care Coordinator strives to ensure a positive patient experience and to help more people hear better. In addition, the Patient Care Coordinator supports the clinic by helping to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs.
Drive patient appointment and clinic revenue generation by making outbound & follow up calls to potential and existing patients
Greet all patients and obtain potential referrals. Understand current marketing promotions
Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software
Keep the office patient ready by managing office supply inventory per company approved lists
Manage an accurate account of petty cash, bank deposits and credit transactions
Maintain hearing aid inventory
Work with patients directly to collect all insurance documentation and understand current HIPAA laws.
HearingLife is looking for exceptional professionalism and someone that can clearly articulate with patients in face to face, verbal, and written communications. This role is fast paced and requires you to have both a strong organization and sales mindset. As the face of the office, you will need proactive customer service skills and the ability to exhibit friendly and courteous behavior in all patient interactions.
High School Diploma or equivalent; Associates degree preferred but not required
Minimum of 1 year of previous front office, preferably in a customer service or sales setting
Superior multi-tasking and time management discipline
Ability to work independently and collaboratively with staff and support services
Skilled in handling sensitive matters and patients with tact, courtesy, and discretion
Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically word and excel
Paid Time Off package
In addition to onboarding we offer continuous learning and development to support your HearingLife career
"We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status."