Champaign County Visitors Bureau is now hiring a Visitor Experience Representative who will report to the Executive Director of the Champaign County Chamber of Commerce.
Summary: Assistance with visitor information and guest services at the Champaign County Chamber of Commerce and Visitors Bureau. 25-30 hours per week. Some weekends and evening hours are required. Some travel, including overnight, may be required.
Qualified candidates promote a positive visitor experience while providing official visitor information and assistance to visitors. The Visitor Experience Representative has good knowledge of area attractions, restaurants, shops, way finding and more.
This “department” of the Chamber is a DMO: Destination Marketing Organization, whose mission is to promote Champaign County as a premier destination of leisure travel, highlighting the area’s historical, cultural, and recreational activities - and as a result, attracting visitors who help enhance the county’s economic and social vitality.
Maintains a well-informed, working knowledge of Champaign County attractions and services available in the area to visitors
Acts as a liaison between these entities and the visitor
Assist visitors by providing wayfinding directions, event information, and suggestions for local restaurants and regional attractions
Ensures that visitors kiosks are well maintained and stocked with brochures and other informational materials
Supports the Monument Square District, Downtown Urbana Merchants Association,Champaign County Preservation Alliance, Champaign County Historical Society, OurTown St Paris, Our Town Mechanicsburg, and other organizations by promoting events and activities
Seeks and solicits information for the official community Calendar of Events and maintains the event database. Computer entry and tracking of visitor inquiries
Assists with phones, emails and web chat as needed. Opens and closes the Visitors Center when necessary
Click here to view physical requirements and working conditions.
Other duties as they arise, and as assigned
High School Diploma or Equivalent
Excellent verbal, written and presentation skills
Continuing education by attending DMO leadership conferences
Proficiency with Microsoft, Adobe, Word, Excel, PowerPoint, and Cloud Platform
Proficiency in social media platforms including Facebook, Instagram and TikTok
The ability to organize and manage multiple priorities
Strong customer orientation
Commitment to organization values
See Physical Requirements and Working Conditions form
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.