Job Openings in Champaign County, Ohio

Call Center Specialist

4/14/2022

Civista Bank in Urbana is seeking a full-time Call Center Specialist. This position is responsible for receiving and responding to customer service inquiries (both external and internal) and problems via phone, in a prompt, efficient, knowledgeable, and courteous manner. They will also promote and sell products/services, research problems, and document processes to correct the issue.

Responsibilities:

To provide world class customer service by answering customer incoming calls by the third ring, when at all possible, and responding/resolving inquiries in a prompt, friendly and efficient manner.
Answers incoming telephone calls from both external and internal clients and relays information regarding all aspects of all Bank product lines. Follow-up on all situations that cannot be handled immediately.
To resolve complaints, under general supervision and established procedures, within a reasonable time frame as established with customer. Handles difficult customers in a tactful and helpful manner. Accountable for other's omissions or errors (takes ownership of problem)
To provide Civista Telephone Banking and Online Banking support services by unlocking accounts and resetting passwords; responds in a knowledgeable manner to questions and provides appropriate answers to resolve problems.
To cross-sell Bank services at every opportunity; refers possible business to other departments within the Bank as appropriate.
To meet referral quotas and sales call goals as established by management for this position.
To participate in outbound calling programs as assigned when new products or projects occur.
To act as a 1Source technician as appointed by the manager.
To complete clerical functions in the following areas, when request is made by phone: signatures card changes, assigning ATM/Debit cards, processing check orders and so forth.
To maintain proficient product knowledge, operational and customer service skills through regular training and product review and performs general clerical functions as required.

Qualifications:

Three months to one year of previous customer service experience.
High School diploma/G.E.D.
Excellent communication skills and commitment to world class customer service.
Excellent telephone etiquette skills and the ability to be a "sales-active listeners" in order to build rapport with the customer and cross-sell as needed.
Good problem-solving and decision-making skills.
Ability to use independent judgment appropriately.
Thorough knowledge of all deposit products.
Ability to learn and become proficient in the use of specific software products that must be utilized in responding to client inquiries, including but not limited to: Microsoft Word and Excel; ATM programs, Deluxe Check Ordering, Deposit Platform and Core system.
Ability to use general office equipment.

Physical Requirements:

Work involves eye strain due to the constant use of computer screens,
Work involves sitting the majority of the day.
Work involves speaking and using a multi-line telephone system.
Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
Work involves light lifting of boxes/files.

Click here to apply on Indeed!

Pay Transparency Nondiscrimination Provision: https://www.dol.gov/agencies/ofccp/posters Equal Opportunity Employer EEOC M/F/D/V

This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Accounting Department

2/16/2022

The Peoples Savings Bank staff next to their sign outside

The Peoples Savings Bank is hiring a full-time position in their Accounting Department. This position consists of balancing the banks general ledger, preparing accounts payable, payroll, and preparing month end reports.

Required: Minimum requirement Associates Degree in Accounting

Skills: Excel and word program knowledge. Working independently.

To apply, send resume to Marsha at mbumgardner@tpsbank.com or mail to
The Peoples Savings Bank
c/o Marsha Bumgardner
PO Box 589
Urbana, OH 43078

Bank Teller

1/3/2022

Park National Bank's Mechanicsburg location is looking for qualified candidates to apply for part-time Teller.

Responsibilities:

Ensure customers are promptly and professionally served and meet branch objectives by effectively cross-selling financial products and services
Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, initiating credit card applications, assisting customers with account questions and processing general deposit transactions
Complete ongoing product knowledge, financial services and sales-oriented training to sustain broad base of product, service and sales knowledge
Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues
Protect bank assets by adhering to all processes, policies and procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity
Cross train in various branch operation functions, such as ATM balancing, cash item resolution activity, teller outage reporting, and supplies
Complete periodic in-store communication and promotion activities specific to the office, if applicable
Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
Maintain an awareness of and adhere to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Other duties as assigned

Desired Qualifications:

Well-developed knowledge of the banking center functions, banking products and related services
Active listening skills with an ability to proactively identify and recommend products and services
Ability to handle potentially stressful situations and offer resolution
Professional communication style and ability to effectively complete aisle visits, store announcements and other activities specific to the office
Able to execute branch functions at the highest service level, including cash handling and branch security
Capacity to analyze a situation and make appropriate decisions
Basic to intermediate proficiency in Microsoft Word, Excel, and Outlook
Ability to work independently and handle basic customer issues
Deliver a consistent, high level of service within Service Excellence standards

Education and Experience:

Must possess High School Diploma or equivalent
1 year or more of banking experience preferred
Prior cash handling, sales or customer service experience required
Demonstrated ability to coordinate multiple tasks, work well under pressure and in a fast-paced environment

Schedule:
Office hours are Monday, Tuesday, Thursday, and Friday from 8am to 5pm; Wednesday and Saturday from 9am to 12pm. This position is hourly and part-time. The expected average hours per week for this part-time position is 30. The average number of Saturdays per month is 3.

Click here to apply now!

Teller Retail Banker

12/23/2021

Woodforest National Bank in Urbana is seeking a full-time Retail Banker.

As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer's experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest.

Responsibilities:

Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers
Processing transactions, opening accounts, and performing account maintenance
Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines
Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training

Qualifications:

One year of relevant and transferable sales and/or customer service experience OR an equivalent amount of directly related college education or volunteer service
Previous in-store banking experience is preferred, but not required
High School Diploma or equivalent required
Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Click here to apply!

Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or other status protected by law or regulation.

Part-time Teller

11/15/2021

Farmers & Merchants State Bank is seeking a part-time Teller at their new Urbana location! As a Teller you will sell bank products and services while using the sales skills that have been learned in sales training, accept cash items from customers for deposit, handle withdrawal and deposits from savings and checking accounts, and take loan and credit card payments. You will also cash checks within the limits of the bank policies.

Essential Job Functions:

Receive deposits or checking and savings accounts and process other customer transactions.
Cash checks in accordance with Bank procedures.
Receive loan payments and refer customers with questions about home loans, consumer, other loans and credit card accounts to appropriate lender.
Cross-sell all bank products, including FM Investments.
Balance cash drawer and reports discrepancies to the Personal Relationship Banker Supervisor as necessary.

Requirements:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Computer experience, customer service and cash handling experience, preferred.

Shift:
This position is scheduled to work Monday – Saturday, generally with a day off and/or occasional extended hours as needed to accommodate the flow of business.

Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Click here to apply now!

The Peoples Savings Bank Now Hiring

10/15/2021

Do you want to work with a company that treats you like part of the family? Do you enjoy helping others accomplish their dreams?

If so, you should be a part of The Peoples Savings Bank team! They are hiring two motivated individuals to be part of their team.

The two positions currently available are a Loan Processor and a Customer Service Representative.

Please send resumes to The Peoples Savings Bank Attn: Human Resources PO Box 589, Urbana, OH 43078. Or email to mbumgardner@tpsbank.com

The Peoples Savings Bank Hiring

9/22/2021

The Peoples Savings Bank is now hiring a full-time Loan Processor and a full-time Customer Service Representative!

Loan Processor

Loan types include mortgage, consumer, commercial and agricultural loans.
Position will include preparing and processing loan documents, disbursing funds, filing and maintaining loan documents, along with other duties as assigned.
You will be working closely with the loan officers, customers, appraisers, attorneys, title companies and realtors.
Position requires you to be detailed and organized. You need to be able to prioritize your work to meet deadlines, be able to multi-task and be able to work with interruptions.
Will train you on the regulations needed.

If interested, please send resume to Beth Ropp at The Peoples Savings Bank, PO Box 589 Urbana, OH 43078 or email: BRopp@tpsbank.com.

Customer Service Representative

Full time teller position that consists of greeting and assisting customers with deposit and loan transactions, assisting customers with account inquiries, cash handling, and opening accounts.
High School Diploma or equivalent required
Cash handling and customer service experience required.

To apply, send resume to Nichole at NBloemhard@tpsbank.com.

Customer Service Representative

7/8/2021

The Peoples Savings Bank is now hiring a full-time Customer Service Representative!

Description: Full-time teller position that consists of greeting and assisting customers with deposit and loan transactions, assisting customers with account inquiries, cash handling, and opening accounts.
Required: High School Diploma or equivalent
Skills: Cash handling and customer service experience required.

To apply, send a resume to Nichole at NBloemhard@tpsbank.com.

Now Hiring at The Peoples Savings Bank

6/15/2021

The Peoples Savings Bank in Urbana, Ohio is now hiring a full-time Customer Service Representative.

Description: Full-time teller position that consists of greeting and assisting customers with deposit and loan transactions, assisting customers with account inquiries, cash handling, and opening accounts.
Required: High School Diploma or equivalent
Skills: Cash handling and customer service experience required.

To apply, send a resume to Nichole at NBloemhard@tpsbank.com.

part-time customer service representative

5/16/2021

The Peoples Savings Bank is looking to fill a part time Customer Service representative position.

Position: Part Time Customer Service representative-Average hours will be 25 hours a week.

Description: Part time teller position that consists of :
Greeting and assisting customers with deposit and loan transactions, assisting customers with account inquiries, cash handling and opening accounts.

Required: High School Diploma or equivalent

Skills: Cash handling and customer service experience required.

Send resume to Nichole at NBloemhard@tpsbank.com

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