Job Openings in Champaign County, Ohio

Commercial Insurance Agent/Customer Service Assistant

5/12/2023

Sellman Insurance Group is now hiring a Commercial Insurance Agent, and Customer Service Assistant.

Learn more below & apply today1

We are looking for someone to join our team of experienced agents. The education necessary to obtain insurance licensing certification will be provided, however a long term commitment will be expected. This is an opportunity for a rewarding career.

We are a well-established agency looking for a highly organized customer-oriented sales and service representative to assist our primary Commercial agent with necessary tasks. This position will act as a liaison, provide product/services information and resolve any emerging problems that our commercial customer accounts might face with accuracy and efficiency. We expect our representatives to be patient, empathetic, and communicative. Problem-solving skills are a must. They are expected to be confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints or issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

There will be sales opportunities as well that result in additional bonus income.

Responsibilities

Manage varying flows of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Assist sales team in achieving goals
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the time to go the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with computer/data management systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Insurance industry experience and licensing a plus but can be obtained

Click here to apply online or send resume to carissa@sellmanins.com.

Insurance Agent and Customer Service Sellman Insurance Group

7/24/2020

Sellman Insurance Group looking for someone to join their team of experienced agents. The education necessary to obtain insurance licensing certification will be provided, however a long term commitment will be expected. This is an opportunity for a rewarding career.

We are looking for a customer-oriented sales and service representative. This position will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We expect our representatives to be patient, empathetic, and passionately communicative. Problem-solving skills are a must. They are expected to be confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

There will be sales opportunities as well that result in additional bonus income.

Responsibilities

Manage varying flows of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Assist sales team in achieving goals
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the time to go the extra mile to engage customers
Skills

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with computer/data management systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Insurance industry experience and licensing a plus but can be obtained

To apply please email resume to : carissa@sellmanins.com

account manager

7/7/2020

Erin Patton State Farm is now hiring an Account Manager.

Job Description
Provide professional service and advice to our current and potential clients about their risks. Maintain and grow relationships with honesty and integrity. Represent our work family in the community and promote positivity and support for the organizations that help other's succeed. Be a part of a team that is committed to giving the best advice and promote solutions to solve their problems and prevent future issues from arising.

Click here to learn more & apply today!