PRIMARY ACTIVITIES/DUTIES: * Provide on-site customer support for climate control product installation, repair, and service training. * Complete required service reports and communicate to relevant persons. * Communicate/coordinate field service activities with customer and/or local Rittal associated sales personnel. * On-call after-hour support will be required. * Overnight travel will be required. * Provide telephone technical support to customers. * Promote Service Contracts through customer interaction and communication. * Understand customers’ requirements and provide most cost effective solution from Rittal. * Process in-house evaluations and repairs of units returned by customer. * As needed, prepare necessary training materials for servicing climate control products. * Other duties as assigned.
KNOWLEDGE & EXPERIENCE: * Minimum of 3-years’ experience in air conditioner repair as well as EPA certified for refrigerant recovery and servicing of CFC based units. * Working knowledge of industrial recirculating chillers is required. * Possess strong mechanical and electrical aptitude and experience using electrical meters and troubleshooting. * Previous field service with overnight travel is preferred. * Strong knowledge with Microsoft Office products. DIRECTION & DECISION MAKING: Complete directives given verbally or in writing, makes and assists in determining logical decisions. RELATIONSHIP: DIRECT CONTACTS: Customers and team members. INDIRECT CONTACTS: All other areas of the plant. PHYSICAL REQUIREMENTS: * Stand, walk, bend, twist, and reach frequently throughout the work shift. * Occasionally lift up to 80 pounds to waist level; frequently lift 25 – 50 pounds to waist level and up to 25 pounds above the shoulders. WORK ENVIRONMENT & SAFETY REQUIREMENTS: * Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required