Sellman Insurance Group looking for someone to join their team of experienced agents. The education necessary to obtain insurance licensing certification will be provided, however a long term commitment will be expected. This is an opportunity for a rewarding career.
We are looking for a customer-oriented sales and service representative. This position will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We expect our representatives to be patient, empathetic, and passionately communicative. Problem-solving skills are a must. They are expected to be confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
There will be sales opportunities as well that result in additional bonus income.
Manage varying flows of incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Assist sales team in achieving goals Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the time to go the extra mile to engage customers Skills
Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with computer/data management systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Insurance industry experience and licensing a plus but can be obtained