Weidmann Electrical Technology is now hiring an IT Operations Tech Specialist.
Job Description The IT Specialist provides support based on knowledge and experience for the various technical components of the corporate IT infrastructure. This role actively participates in the configuration, optimization and operational aspects of the Workplace & Support, Network & Security and Datacenter-Operations & Engineering services.
Ensures the success of the business by being actively involved in and supportive of all principles of Weidmann's QST Process.
Works to analyze functional specifications submitted by users for completeness and technical feasibility prior to final approval.
Provides time and resource estimates to complete the planning and implementation of PC systems that meet the user’s requirements. Managing projects and user requests using the proper management techniques
Provides timely documentation and documentation updates for systems of responsibility.
Provides timely helpdesk assistance to users. This includes; phone coverage during business hours and participating in coverage for the off-hour helpdesk rotation.
Enhances knowledge of the systems, hardware and operating system(s) in use through on-the-job training, reading trade journals, self study courses and formal education.
Uses the proper techniques for analyzing, evaluating and resolving all hardware/software application problems using appropriate problem solving processes.
Effective in training required personnel in the use of system related technical skills.
Supports software/hardware inventory management and software licensing policy
Install/swap/upgrade/maintenance of PCs and Laptops
Provides testing and deployment of Windows updates and security patches on PCs and Laptops
Provides support for general software and hardware problems for desktops, laptops, fax, printer and copy machines
3 years working experience with PCs and printers in a network environment.
Working knowledge in networking concepts and MS Active directory, certifications a plus.
Working technical knowledge of Microsoft operating systems.
Extensive application support experience, Microsoft Office, Exchange
Hands-on software and hardware troubleshooting experience.
Strong interpersonal and oral communication skills. Strong customer service orientation.
Ability to conduct research into network issues as required.
Ability to present ideas and solutions in user-friendly language.
Highly self motivated and directed.
Experience working in a team-oriented, collaborative environment.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Helpdesk phone coverage during business hours and participating in coverage for the off-hour Helpdesk rotation.
Physical Abilities include: Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Occasional inspection of cables in floors and ceilings. Occasional lifting and transporting of moderately heavy objects.