Greets visitors and assists them as appropriate, promptly and professionally answers telephone calls.
Schedules appointments and complete pre-registration.
Explains financial requirements to the patients or responsible parties and collects co-payments at the time of service.
Ensures daily batch and cash drawer balance daily.
Obtain insurance authorization for appointments, if necessary.
Processes and obtains accurate requested information ensuring proper release or request of medical records according to Federal/State/HIPAA guidelines.
Updates computer system, keeping records accurate, to reflect any changes when releasing patient information.
Schedules consultation and diagnostic appointments for patients per provider/assistant request and documents necessary information.
Completes requested forms for Medicare, the Department of Health, Social Services, Insurance, and Specialty Offices.
Contact patients to provide appointment date, time, location and preparation information for appointment, if appropriate.
Answers questions regarding patient appointments and testing.
Requirements: High school diploma or equivalent; one year experience in customer service or reception, preferably in a health care environment. (Preferred) Customer Service: 1 year, Computer Skills: 1 year